Returns & Refunds Policy

Last updated April 26, 2021

Thank you for your purchase. We hope you are happy with your chase Hwever, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned

items must be in new and unused condition, with all original tags and labels attached

RETURN PROCESS

To return an item, please email customer service at info@chillottercbd com to obtain a Return Merchandise Authorization (RMA) number After receiving a RMA number place the item securely in its original packaging and include your proof of purchase and mail your return to the following address:

Chill Otter Co Attn: Returns
RMA #
Chill Otter Company Corp, 1444 Biscayne Boulevard, Suite 208 16/18
Miami, FL 33132
United States.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

Products should be unused and in original conditional.

QUESTIONS

If you have any questions concerning our return policy, please contact us at

info@chillottercbd.com